Frequently Asked Questions
Everything you need to know about your RetroSoftTM experience.
What is the standard shipping time for RetroSoftTM products?
We offer worldwide shipping with an average delivery time of 5-7 business days. All orders include a tracking number sent via email once the package leaves our warehouse.
Do you offer a warranty on your electronic devices?
Yes, all RetroSoftTM hardware comes with a standard 12-month limited warranty covering manufacturing defects and technical malfunctions under normal use.
What is your return policy for open-box items?
We accept returns within 30 days of purchase. Items must be in their original packaging with all accessories included. A small restocking fee may apply to opened electronics.
Are your vintage-style consoles compatible with modern 4K televisions?
Absolutely. While our designs are retro, our internals are modern. All RetroSoftTM consoles feature HDMI output and support upscaling for crisp visuals on 4K displays.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I contact technical support if my device isn't working?
Our technical support team is available 24/7 via the 'Contact Us' page or through our dedicated support email at [email protected].